Once payment is received, orders are normally despatched the next working day unless you opted for next day delivery, then your order will be dispatched the same day.
If there is a problem with your order preventing us from dispatching, we will contact you within 12 hours of the order being received by us.
We are unable to cancel your order once it has been dispatched.
Free and standard deliveries are made via either myHermes or Royal Mail 2nd class recorded post, and should arrive within 5 working days of despatch.
Next day deliveries are made via the Royal Mail Special 1st Class Service. If your order is placed before 15:00 Mon-Thurs, your item(s) will arrive the next day guaranteed. Any orders received after 15:00 will be despatched the next working day. If you require next day Saturday, please use this option at checkout.
Click and Collect in Store
Well Heeled Boutique also provides a collect in store option. Orders can be collected from the Thirsk store only. Your order will be ready to collect two hours after it is placed (during store opening hours). If you require this option please use it at check out.
Items must be returned in their original condition with all labels attached, within 14 days of the delivery date, along with the returns document. This time starts the day after you receive your order. Please email firstname.lastname@example.org before you return any items with reason for return and a return reference number will be issued.
For items held at a sorting office due to a failed delivery attempt by Royal mail, our 14 day returns policy still applies, again this time starts the day after your order was attempted to be delivered.
Returns must be sent to the following address:
Well Heeled Boutique
49 Market Place,
Well Heeled Boutique is not responsible for the cost of returning items.
Some products are non-returnable for hygiene reasons.
After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement.
If you would like to exchange an item, please follow the return procedure and purchase the new item at any time as a separate transaction.
If the item you received is faulty or incorrect, please contact us quoting your order number, your name and address, details of the product, the fault, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from delivery of the faulty/incorrect item to return it to us.
*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with enclosed returns documentation.
Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.
How does the WorldPay Payment Service work?
A shopper visits an e-commerce website and selects the items that they would like to buy.
The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".
The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.
WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.